DELIVERY COSTS

Delivery for in stock items within the United Kingdom
Standard UK Delivery £5.00
All UK orders are sent via courier, and require a signature on delivery.

Delivery within the European Union
Delivery for in stock items within the European Union
Standard Delivery £20.00
Please note tax/duty may apply.

Delivery for in stock items for the rest of the world
Please contact us for delivery quotation

UK DELIVERY

Please note this applies to delivery addresses in the United Kingdom only.

All parcels dispatched within the United Kingdom will be delivered Monday to Friday between 9.00am-5.30pm and will require a signature upon delivery.

Please note this does not apply to Bank Holidays. Please ensure that there will be someone to sign for the parcel at the delivery address. In the event no one is available to sign, the courier will leave a card for you to contact them and arrange a date for redelivery.

Please notify us of any change of address.

PLEASE NOTE PARCELS WILL NOT BE LEFT WITHOUT A SIGNATURE.

WILL I HAVE TO PAY ANY IMPORT DUTY IF I AM PURCHASING FROM OUTSIDE THE UNITED KINGDOM?

Customs or handling charges that may be charged in the destination country are beyond our control and we are unable to accept any responsibility for these.
Any such charges will be required to be settled on receipt of the goods and applies to all shipping destinations outside the United Kingdom.

Please note that since the United Kingdom's exit from the European Union on 1 January 2021, orders for delivery within the EU also become eligible for import duties.

RETURNS

All items must be returned within 30 days of delivery in new, unused condition with all original packaging.

Any faulty item received should be reported to us within 24 hours of delivery, with photographs of both the item and external packaging. Items can be returned for a refund or exchange, subject to availability.
We regret we are unable to offer an exchange or refund for items that have been used.
Additionally, we regret we are unable to refund shipping costs.

CAN I RETURN MY PRODUCT IF IT HAS BEEN PERSONALISED?

We are unable to offer an exchange or refund on any item that has been personalised.

CAN I RETURN MY PRODUCT IF IT WAS A CUSTOM ORDER?

We are unable to offer an exchange or refund on any item that has been custom ordered.