FREQUENTLY ASKED QUESTIONS
Customs or handling charges that may be charged in the destination country
are beyond our control and we are unable to accept any responsibility for
these.
Any such charges will be required to be settled on receipt of the goods and
applies to all shipping destinations outside the United Kingdom. Please note
that since the United Kingdom's exit from the European Union on 1 January
2021, orders for delivery within the EU also become eligible for import duties.
All items must be returned within 30 days of delivery in new, unused
condition with all original packaging. Any faulty item received should be
reported to us within 24 hours of delivery, with photographs of both the item
and external packaging. Items can be returned for a refund or exchange,
subject to availability.
We regret we are unable to offer an exchange or refund for items that have
been used.
Additionally, we regret we are unable to refund shipping costs.
We are unable to offer an exchange or refund on any item that has been
personalised.
We are unable to offer an exchange or refund on any item that has been
custom ordered.
You can view your order by logging into this website and visiting your secure ACCOUNT PAGE
Yes you can!
You will be given an approximate delivery date at the time of ordering.